The Family Entrepreneur
All entrepreneurs and small business owners need a support system. I don’t care who you are, where you come from, what you do, etc. starting a company without a support system is the equivalent of...
View ArticleCreating an Exceptional Customer Experience
People keep telling me how great the customer service is at Rivet & Sway. That’s awesome. We’ve emphasized delivering phenomenal customer service since Day 1, so it feels good to get that...
View ArticleCustomers As A Company Value
I love customers. Honestly. I love talking to them. I love hearing from them. I love serving them. I believe that businesses ultimately exist to serve customers. I also believe that if each and every...
View ArticleAre the Seahawks the Ultimate Team?
As I sit here 14 stories above 4th Avenue in Seattle, waiting for the Seahawks Superbowl Parade to start, I can’t help but think about why the Seattle Seahawks remind me of the ultimate Team. Whether...
View ArticlePay Vendors On Time, Get More Customers
I’m a big fan of using outside contractors and vendors when you’re first starting a company or even when you’re launching a new product or service. Until you actually know what you have and you’ve got...
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